27Aug

login

  • Login�

i.�Power on � POS�

  1. To Switch on the�POS�click on the power button on the right side of the device (Samsung Note) and when asked�to�enter�your PIN number. It will take you to the home page.�

ii. Charging���POS�

  1. Plug the supplied USB connector into the power/accessory interface connector on the bottom of your device.�
  2. Plug the wall charger into an electrical outlet.�
  3. To ensure your device is fast charging, open the Notification Panel by swiping from the top of the screen to the bottom.�

iii. Sign�In via POS�

  1. To sign in to POS using your Samsung Note. Click open app Fully Kiosk Browser already installed in your device.�
  2. Login page will be displayed. Enter your user name and password and click login as shown�� below.�
  3. �It will take you to the home page.�

�

27Aug

logout

  • Logout

i. To Log out click on the user icon on top right of the home page. Logout option will display.  

ii. Click log out as shown below. 

27Aug

Billing

Process a sale

Add to cart

  1. To Add product to cart click on the green plus button. The items selected will be displayed as shown below.

Check out � POS

  • Checkout via Cash
  1. To check out via cash click on the checkout button and it will take you to the check out page.
  2. The default tab will be cash.
  3. The total amount will be shown on the �Amount Tendered� box.
  4. Once you collect the cash, click �Process Payment� button.
  5. It will take you to receipt page.
  6. To continue shopping click �New order� button.
  7. Receipt can be printed out and sent via email. See pictures below.
  • Check out via Card
  1. To check out via card click on the checkout button and it will take you to the check out page.
  2. Click on the card tab.
  3. If you need any cashback, enter the amount.
  4. Click process payment button.
  5. It will take you to the assigned card reader on the machine.
  6. Once the payment is processed, it will take you to the receipt page.
  7. To continue shopping, click �New Order� button.
  8. Receipt can be printed out and sent via email. See pictures below.

Refund � POS

  • Refund orders through cash
  1. To refund, Click on the Menu on the top left of the screen.
  2. Click �Orders� from the Menu as shown below.
  1. It will take you to the orders list as shown below.
  1. Select the order to refund.
  2. Edit order page is shown. Scroll down to order details.
  1. Click on the refund button.
  2. Enter the refund amount and reason for refund which is optional as shown below.
  1. Click �Refund $Amount manually� button.
  2. A dialogue box will appear to confirm the refund. Click OK.
  1. The order detail page will show the refunded amount in Red.
  • Refund orders though card
  1. Follow the same as Refund through cash from steps 1 through 10.
  2. To refund payments through card, once you click OK, It will redirect you to the assigned card reader and follow the steps to refund as per the card reader.
  3. Once refund processed successfully, the refunded amount will be displayed in red.

27Aug

check out

  • Check out � POS

Checkout via Cash

  1. To check out via cash click on the checkout button and it will take you to the check out page.
  2. The default tab will be cash.
  3. The total amount will be shown on the �Amount Tendered� box.
  4. Once you collect the cash, click �Process Payment� button.
  5. It will take you to receipt page.
  6. To continue shopping click �New order� button.
  7. Receipt can be printed out and sent via email. See pictures below.

Check out via Card

  1. To check out via card click on the checkout button and it will take you to the check out page.
  2. Click on the card tab.
  3. If you need any cashback, enter the amount.
  4. Click process payment button.
  5. It will take you to the assigned card reader on the machine.
  6. Once the payment is processed, it will take you to the receipt page.
  7. To continue shopping, click �New Order� button.
  8. Receipt can be printed out and sent via email. See pictures below.

27Aug

refund

  • Refund � POS

i. Refund orders through cash

  1. To refund, Click on the Menu on the top left of the screen.
  2. Click �Orders� from the Menu as shown below.
  3. It will take you to the orders list as shown below.
  4. Select the order to refund.
  5. Edit order page is shown. Scroll down to order details.
  6. Click on the refund button.
  7. Enter the refund amount and reason for refund which is optional as shown below.
  8. Click �Refund $Amount manually� button.
  9. A dialogue box will appear to confirm the refund. Click OK.
  10. The order detail page will show the refunded amount in Red.

ii. Refund orders though card

  1. Follow the same as Refund through cash from steps 1 through 10.
  2. To refund payments through card, once you click OK, It will redirect you to the assigned card reader and follow the steps to refund as per the card reader.
  3. Once refund processed successfully, the refunded amount will be displayed in red.
27Aug

manage store

Manage your store

  • Sign in to POS from PC
  1. Go to the wp-admin URL of your store. Login page will be displayed.
  2. Enter email and password. Click Login.
  3. It will take you to the store.
  • Add products to your store
  1. In the store from menu on left click products.
  2. To view product list, click �All Products�.
  1. On the top you can see buttons �Add New�, �Import� and �Export�
  2. To add single product Click Add New button.
  3. Enter Product Name, Description, Product Categories, Product Data, Product tags and product gallery
  1. Click Publish. Product will be displayed on the cart.
  2. To add multiple products, you can use import button.
  • Edit product � Product Category
  1. In the store from menu on left click products.
  2. To view product list, click �All Products�.
  3. Click Edit link on the product you need to Edit.
  1. To change categories, scroll right to Product Categories section.
  1. Update from predefined category sections.
  • Edit product � Product Price
  1. In the store from menu on left click products.
  2. To view product list, click �All Products�.
  3. Click Edit link on the product you need to Edit.
  4. To update price, scroll down to the product data section.
  5. This will show the fields to enter Regular price, Sales Price etc.
  1. Update the regular price as needed.
  • Edit product � Manage stock
  1. In the store from menu on left click products.
  2. To view product list, click �All Products�.
  3. Click Edit link on the product you need to Edit.
  4. To manage stock, scroll down to product data section.
  5. Click on the Inventory tab.
  6. There you will see option to manage SKU, Manage stock option, Stock status etc.
  • Delete Product
  1. In the store from menu on left click products.
  2. To view product list, click �All Products�.
  3. Click Trash link on the product you need to Delete
  1. It will remove the product from the product list.
  • View orders
  1. In the store from menu on left click WooCommerce
  2. To view order list, click �Orders�.
  3. It will take you to the orders list.

27Aug

quickbooks

QuickBooks

  1. Login to your QuickBooks account.
  2. Go to Sales tab.
  3. The view can be selected by daily, weekly, monthly and yearly. See the picture below.

12Sep

getting started-high-res

Getting Started 

Login 

Power on � POS 
  1. To Switch on the POS click on the power button on the right side of the device (Samsung Note) and when asked to enter your PIN number. It will take you to the home page. 
Charging � POS 
  1. Plug the supplied USB connector into the power/accessory interface connector on the bottom of your device. 
  2. Plug the wall charger into an electrical outlet. 
  3. To ensure your device is fast charging, open the Notification Panel by swiping from the top of the screen to the bottom. 
Sign In via POS 
  1. To sign into the POS using your Samsung Note, open the Dubtel POS app already installed in your device. 
  2. The Login page will be displayed. Enter your user name and password and click login as shown below.
  3. It will take you to the home page. 

Setup Receipt Printer

Selecting Printer
  1. Open the pre-installed DUBTEL Print Service app.
  2. Select the printer in the list to use it for future orders.

Process a Sale

Add to cart
  1. To Add product to cart click on the green plus button. The items selected will be displayed as shown below.

Check out � POS

Checkout via Cash
  1. To check out via cash click on the checkout button and it will take you to the check out page.
  2. The default tab will be cash.
  3. The total amount will be shown on the �Amount Tendered� box.
  4. Once you collect the cash, click �Process Payment� button.
  5. It will take you to receipt page.
  6. To continue shopping click �New order� button.
  7. Receipt can be printed out and sent via email. See pictures below.

 

Check out via Card
  1. To check out via card click on the checkout button and it will take you to the check out page.
  2. Click on the card tab.
  3. If you need any cashback, enter the amount.
  4. Click process payment button.
  5. It will take you to the assigned card reader on the machine.
  6. Once the payment is processed, it will take you to the receipt page.
  7. To continue shopping, click �New Order� button.
  8. Receipt can be printed out and sent via email. See pictures below.

 

Printing

  1. Press the "Print" button.
  2. A preview will show up and the printer icon can be pressed to confirm.
  3. The first time you print, the device will ask 
    "Allow the app DUBTEL Print Service to access the USB device?
    * Use by default for this USB device"
    Press OK

Refund � POS

Refund orders through cash
  1. To refund, Click on the Menu on the top left of the screen.
  2. Click �Orders� from the Menu as shown below.

 

     3. It will take you to the orders list as shown below.

 

     4. Select the order to refund.

     5. Edit order page is shown. Scroll down to order details

     6. Click on the refund button.

 

     7. Enter the refund amount and reason for refund which is optional as shown below.

 

     8. Click �Refund $Amount manually� button.

     9. A dialogue box will appear to confirm the refund. Click OK.

     

     10. The order detail page will show the refunded amount in red.

Refund orders though card
  1. Follow the same as Refund through cash from steps 1 through 10.
  2. To refund payments through card, once you click OK, It will redirect you to the assigned card reader and follow the steps to refund as per the card reader.
  3. Once refund processed successfully, the refunded amount will be displayed in red.

Manage Your Store

Sign in to POS from PC
  1. Go to the wp-admin URL of your store. Login page will be displayed.
  2. Enter email and password. Click Login.
  3. It will take you to the store.
Add products to your store
  1. In the menu on the left sidebar, click Products.
  2. To view product list, click �All Products�.

 

     4. On the top you can see the buttons: �Add New�, �Import� and �Export�.

     5. To add a single product, click the 'Add New' button.

     6. Enter Product Name, Description, Product Categories, Product Data, Product Tags and Product Gallery.

     7. Click Publish. Product will be displayed on the cart.

     8. To add multiple products, you can use import button.

Edit product � Product Category
  1. In the store from menu on left click products.
  2. To view product list, click �All Products�.
  3. Click Edit link on the product you need to Edit.

     4. To change categories, scroll right to Product Categories section.

     5. Update from predefined category sections.

Edit product � Product Price
  1. In the store from menu on left click products.
  2. To view product list, click �All Products�.
  3. Click Edit link on the product you need to Edit.
  4. To update price, scroll right to product data section.
  5. Click General tab which will show the fields to enter Regular price, Sales Price etc.
  6. Update the regular price as needed.
Edit product � Manage stock
  1. In the store from menu on left click products.
  2. To view product list, click �All Products�.
  3. Click Edit link on the product you need to Edit.
  4. To manage stock, scroll down to product data section.
  5. Click on the Inventory tab.
  6. There you will see option to manage SKU, Manage stock option, Stock status etc.
Delete Product
  1. In the store from menu on left click products.
  2. To view product list, click �All Products�.
  3. Click Trash link on the product you need to Delete
View orders
  1. In the store from menu on left click WooCommerce
  2. To view order list, click �Orders�.
  3. It will take you to the orders list.

QuickBooks

  1. Login to your QuickBooks account.
  2. Go to the Sales tab.
  3. Various Sales Transaction data can be found here and other reports.
15Jan

Why Omni-Channel Retailing is the Future of eCommerce

Why Omni-Channel Retailing is the Future of eCommerce

Omni-channel retailing is an all-channel approach to sales that seeks to provide customers with a seamless or unified shopping experience, whether they're shopping online from a desktop, mobile device, or offline in a brick-and-mortar store.

Taking an omni-channel approach begins with a customer. In marketing realms, it means putting a message across to a customer anywhere the customer might be looking, listening, etc.

Customers can simultaneously use different channels in their shopping process, which means they can start their search in one channel and finish the purchase in another. They are given chances to create their own preferable shopping routines, which appears to be more attractive to a new generation of consumers in the 21st century.

According to research by the Aberdeen Group, companies with extremely strong omni-channel customer engagement see a 9.5% year-over-year increase in annual revenue, compared to 3.4% for weak omni-channel companies. Similarly, strong omni-channel companies see a 7.5% year-over-year decrease in cost per contact, compared to a 0.2% year-over-year decrease for weak companies.

This reveals that customers easily relate with companies with strong omni-channel strategy. In other to understand the nitty-gritty of omni-channel retailing, we must understand the following topics.

  • What Is Omni-Channel Retailing?
  • How Omni-Channel Shopping Could Be
  • What�s the Opportunity in Multiple Channels?
  • Why Is Everywhere Commerce So Valuable?
  • How to Create Immersive Experiences
  • What Omni-Channel Shopping Feels Like
  • What�s next for Omni-Channel Retailers?

 

What Is Omni-Channel Retailing

In order to understand what omni-channel retailing is, let�s consider some of these following:

  • Omni-channel retailing is a strategy that allows your customers to access your product or service seamlessly and receive a consistent experience wherever or whenever they prefer to connect, with ease of use in mind.
  • Omni-channel retailers have an offline (physical) and online (digital) presence
  • Omni-channel marketing is a strategy that is based on choices consumers typically make when engaging with a brand, so you can utilize that data for a more effective marketing campaign

We could see from all of the above, that this strategy allows customers to start their search in one channel and finish the purchase in another. This allows a customer to see products and deals from their mobile devices and ship things for in-store pick up, ship them to their homes and even process returns or exchanges for previously-purchased items. This is what we mean by a seamless experience.

These definitions are valid but don�t quite explain the weight of the word �omni� meaning "all, every, the whole, of every kind," which implies �being everywhere,� not just offline and online.

Has being everywhere really worked out for companies? Yes, but it�s also very risky. The reason for this is that many retailers focus on trying to be everywhere, while they miss opportunities to innovate and jump past competitors.

 How Omni-Channel Shopping Could Be

Omni-channel as a philosophy is about providing customers with a seamless or unified shopping experience, whether they're shopping online from a desktop or mobile device, or offline in a brick-and-mortar store.

Today, the average shopping voyage encourages various channels whereby a consumer may look for a coffee machine on your website, order the item via mobile while on his commute home, and finally choose to pick up his purchase in-store the next day. According to research from Google, 98 percent of Americans use multiple devices daily to research information on products and to make purchases.

What�s the Opportunity in Multiple Channels?

McKinsey Research and Harvard Business Review recently collaborated with a retailer in U.S to learn just how valuable omni-channel retail customers really are. The study included 46,000 customers who were questioned about every aspect of their shopping voyage during a 14-month period between June 2015 to August 2016, focusing on which channels they used and why. They were also asked to evaluate their shopping experience. Of the study participants, only 7% were online-only shoppers and 20% were store-only shoppers. The remaining majority, or 73%, used multiple channels during their shopping journey. It was observed that �Not only did [omni-channel retail customers] use smartphone apps to compare prices, but they were also avid users of in-store digital tools such as an interactive catalog, a price-checker, or a tablet.�

The study also found omni-channel retail customers spent an average of 4% more on every shopping occasion in-store, and 10% more online than single-channel customers. Which also means the more channel a customer is using the more they tend to spend.

Everywhere commerce is so valuable because it is a rapidly-growing consumer outlet that isn�t showing signs of slowing. If you�re selling, and your long-term plan is to continue doing so for the foreseeable future, you will need to pay attention to e-commerce and become an active participant as soon as it�s feasible for your business.

Where a physical store may only be known to passersby, online retailers have greater visibility to a wider audience. Therefore, an e-commerce store can be accessed and viewed by an unlimited number of internet users. Some of the best ways to attract new customers. According to Nielsen�s Total Audience Report, Americans spend an average of 10 hours and 39 minutes of their day in front of a screen.

The world is digitizing in every sector. Therefore, the reason the omni-channel customers are so valuable is because the real omni-channel business attempts to be anywhere their target customer might need or want their products.

How to Create Immersive Experiences

Though the prefix �omni� implies being everywhere, it�s obvious that you can�t really be everywhere. The best thing to do is to create the illusion of being everywhere. Which can be done by creating a network of concentrated and overlapping outlets for advertising, public relations and SEO efforts.

If screens are everywhere, then there must be a place people are looking at to discover new brands. The following steps should be considered:

  • The first step to consider when constructing this illusion of omnipresence is to increase your visibility in the places people discover new brands and content. The trick when creating this illusion is that it�s not just about reaching the most people possible through individual channels. It�s about understanding where your target market is paying attention. Be it through twitter influencers, online news, blogs, YouTube channels, Instagram influencers, podcasts, or TV shows and inputting your brand at the intersections of those media properties.
  • The second step is re-targeting the customers that are already aware of your brand, but haven�t purchased anything. According to research, 99% of people that visit the first time don�t make any purchase which means something must have gotten their attention to click but not enough for them to purchase.

 

What Omni-Channel Shopping Feels Like

The following is from Tom Walker, on his experience with Mission Workshop on what omni-channel shopping feels like.

The first day exposes him to more information about the brand and product throughout multiple touch points, without forcing him to visit the website again, and without feeling like Mission Workshop is trying to pressure him into making a purchase.

Second and third day, he was re-targeted by the ads placed on his social media page, which are ads with more information about the item he saw on the first day. These ads allowed him to know more about the item�like how it can be used, other accessories to use with it, and the lifestyle of that particular brand.

On the fourth day, the ads prompted him to consider visiting one of their local partners and try their products on in a store and call to schedule a consultation with one of their stylists.

Therefore, omni-channel shopping ought to be a steady release of non-intrusive information designed to give customers everything they need to feel comfortable buying an item from the company.

What�s next for Omni-Channel Retailers?

The fact is that the philosophy behind omni-channel retailing deepens day by day. We will eventually be in a time single-channel retail, marketing, and merchandising will be as obsolete as the video store and we won�t give it a second thought. The pressure is on and not going to stop as digitization of things increases.

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