DUBTEL has endeavored to bring innovation to small businesses and has recently made massive strides in doing so. With that interest in mind, DUBTEL has partnered with Apple to bring omni-channel solutions to small businesses on a national scale. Starting in the test markets of Ohio, Colorado, New York and New Jersey, Apple and DUBTEL will be launching software and hardware solutions to small retail and hospitality businesses and franchises with the aim of skyrocketing their ROI and sales.

This partnership will allow DUBTEL to develop new point-of-sale products that can further our goals to optimize and expand businesses and franchises like never before. To this end, Apple is looking forward to distributing the hardware and software solutions that DUBTEL offers as new solutions continue to roll out to the public.

Apple has agreed to extend their lease agreement to our customers so the hardware is immediately accessible, no matter the size or scale of your business. This will allow the small business owner to immediately procure the solution that will help drive sales and profits, without having to worry about massive principle costs.

The advantages of the financing options that Apple provides are numerous. Among these benefits, you�ll see that since technology life cycles are different for every company, no matter the size, so you can find and select the payment structure that fits you best. Thanks to this, your loadout of products can stay up to date so you never have too worry about compatibility issues and costs associated with having multiple generations of technology.

Apple Financial Services allows for more than just proprietary hardware, software, services and gear, so you can get the items that suit your needs perfectly, without having to juggle multiple different payments or lessors.

Apple Financial Services focuses on your current cash flow and bases your payments on that. You will never be asked to pay more than you�re able to pay, and your equipment will always be there to work for you. This also means that you can add to or extend your lease at any time during the term, so you always have what you need when you need it.

DUBTEL, in partnership with Apple, is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!

 

Restaurant Tutorial

 
  1. This will be the first screen you will see when you first login to the Restaurant POS.
  2. On the left side will be the Seating section.
  3. The right side will be your cart which is currently empty.
 
  • Edit Mode 
  1. Select the “Edit Mode” button to begin editing.
  2. This will give you the following options.
    • Option to create a table.
    • Option to Save Map.
    • Option to go back to order mode.
    • Option to view all reservations
  1. Select “Create table” to add a new table.
 
  1. By selecting the new table, a table number can be added at the top of the screen.
  2. The table can be enabled or disabled by selecting the yellow “enable” button.
  3. select “update” to apply the changes. 
  • Making Reservations
  1. Select the “Reservations” button 
  2. This is the first page you will see when you select “Reservations”. 
  3. Select “Add Reservation” 
  1. The left side of the screen will update to a checkout screen.
  2. This screen will display the following
    • A progress bar which shows the progress of the sale, based on the step you’re currently on.
    • An option to pay the full amount with either a credit or debit card.
    • An option to pay by cash with the corresponding buttons depending on how much cash was tendered by the customer.
  3. Note that you can press custom if you don’t see the exact tendered amount of the customer.
  1. Pressing any of the cash options besides the exact total amount will take you to the calculate change screen.
  2. Here you will be able to enter in the cash tendered amount and the screen will change to display the correct amount of change to give back to the customer.
  3. After clicking Process Payment or the total amount button from the last screen, the payment will process and the screen will change.
  1. After your payment has been processed you will have the option to do the following.
    • Start a New Order.
    • Print a receipt of the order that was just processed.
    • Email the receipt to the customer.
  • Checking out – Credit/Debit
  1. When you are ready to checkout click the green checkout button below.
  1. The left side of the screen will update to a checkout screen.
  2. This screen will display the following
    • A progress bar on which step you are currently on.
    • An option to pay the full amount with either a credit or debit card.
    • An option to pay by cash with the corresponding buttons depending on how much cash was tendered by the customer.
  3. By pressing the Charge “amount” on Card, your credit card processor will now be prompted to receive payment.
  4. After payment has been processed by the terminal you will be sent back to a confirmation screen showing that the order has been processed.
  1. *In the event that the payment could not be processed, you will receive a notification of the failure.
    1. In most cases you will be able to process the order again, but some cases may require you to compile the order again and process.

DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!

Bar Tutorial

  1. This will be the first screen you will see when you first login to the Bar POS.
  2. On the left side will be all the unpaid orders
  3. The right side will be your cart which is currently empty.

  • Adding Products to the Cart
  1. Click “Start Transaction” to begin a new order .

       2.  This will bring up a list of all the product categories.

  1. Clicking one of these categories will list all the items that can be added to the cart

  1. On the cart screen you will be able to see the following.
    • Product Description.
    • Quantity.
    • Price.
    • Option to remove the product from the cart.
  2.  Each time you add a new product to the cart the subtotal, tax and total will be updated below.

  • Creating a new tab
  1. When you are ready to create a tab, click the green “checkout” button below.

2. Next, select the “create tab” button

3.  Enter a name for the order and save the order.

4.The new order will be added to to the list of unpaid order to the right of the screen. 

  • Checking out – Cash
  1. When you are ready to checkout, click the green checkout button below.
  1. The right side of the screen will update to a checkout screen.
  2. This screen will display the following
    • An option to pay the full amount with either a credit or debit card.
    • An option to pay by cash with the corresponding buttons depending on how much cash was tendered by the customer.
    • An option that create a tab
    • An option to split the bill
  3. Enter the received amount and Click  “processed payment” to finalize the transaction.

  1. After clicking Process Payment the payment, will process and the screen will change showing the order has been completed.

6.    After your payment has been processed you will have the option to do the following.

  • Start a New Order.
  • Print a receipt of the order that was just processed.
  • Email the receipt to the customer.
  • Checking out – Credit/Debit
  1. Select the “checkout” button

  1. The right side of the screen will update to a checkout screen.
  2. Select the “Card” option.

     4. By pressing the “Process Payment”, your credit card processor will now be prompted to receive payment.  

     5. After payment has been processed by the terminal you will be sent back to a confirmation screen showing that the order has been processed 

              *In the event that the payment could not be processed, you will receive a notification of the failure. In most cases you will be able to process the order again,                      but some cases may require you to retake the order.

 

  • Kitchen
  1. Select the “Kitchen” button below.

 

2.This will bring up a modal that shows the following.

  • A list of pending kitchen orders
  • Quantity of products for each order
  • Status showing whether an Item is pending or ready
  • Button to close out an Item and remove it from the list

3. Select the “Complete” button to change the status of an item to “ready”.

 

4. The item can then be removed from the list by selecting the “Close” button.

DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!

Cincinnati State Technical and Community College has run a program for Cooperative Employment since 1969. It is a mandatory and integral part of the two-year programs they offer. Cincinnati State�s was the first one to be such and now boasts more than 500 employers in the Greater Cincinnati area and across the country in partnership with their program.

The Cooperative Employment program�or Co-Op�gives students the opportunity to work for businesses in an internship role. This gives them the opportunity to get a more practical experience to pair with the career skills they�ve been learning in their classroom curriculum at Cincinnati State. Pairing workplace and industry experience send these students out into the world with a working knowledge of the field in which they wish to thrive.

These experiences are more than just a leg up on getting into the industry of the students� choosing. The employers are given the opportunity to specifically tailor the 15-week work experience to the curriculum of the student. This provides an experience that is personal and fulfilling for each student. In many successful cases, these Co-Op experiences often lead to job offers within the company where they�ve interned.

To thank the businesses that have partnered with Cincinnati State in this effort, CSTCC hosted a breakfast event in The Summit restaurant in their Northside campus on Friday morning, April 26th, 2019. Representatives from businesses in the area convened in the dining room at The Summit, where Adam Waits was the MC.

Monica Posey, EdD welcomed attendees and thanked them for their contributions to the program and for helping to keep it so successful. The keynote speaker Jules Shumate energetically greeted guests and gave a presentation on the percentages of successful Co-Ops and employment offers directly pursuant to those Co-Ops. Additionally, guests were introduced to the Cincinnati Intern Network Connection and directed to cincinnatichamber.com/hellocincy for information, events, and tools for Co-Op employers and interns.

Cincinnati Intern Network Connection (pronounced �sync�), will host free-of-charge events throughout summer of 2019 to offer interns the time to be social with other program participants, to network, and to learn tips and information from program graduates who will also be in attendance.

On June 18th, The Summer Kickoff [https://www.cincinnatichamber.com/events-programs/event-details?EventCode=C1906CINC] will give interns the opportunity to connect and learn from former participants with food provided.

On July 20th, The Riverboat Social [https://www.cincinnatichamber.com/events-programs/event-details?EventCode=C1907CINC] will offer the opportunity for hundreds of interns to mingle, eat, drink and take in a scenic cruise down the Ohio River.

On July 18th, join CINC for an FC Cincinnati [https://www.cincinnatichamber.com/events-programs/event-details?EventCode=C1907CINC2] tailgate party, then attend the game and mingle with other interns and co-ops!

On July 23rd, interns will get to take a tour of one of Cincinnati�s most famous attractions when they join for Out in the Wilf[life] at Cincinnati Zoo [https://www.cincinnatichamber.com/events-programs/event-details?EventCode=C1907CINC3]!

On October 24th, CINC will host a massive event at Union Terminal with a career and activity fair, at which employers will be able to pitch to students in attendance, students will be able to get consultation and advice on building a strong resume that will land them the jobs they want. Local food vendors will be in on site to serve attendees from 27 local schools and many more local businesses.

DUBTEL is proud to have been one of the many businesses involved in the Cincinnati State Cooperative Education program. Since becoming a part of this program in 2018, DUBTEL has hosted three interns who have gotten to experience the inner workings of a tech startup, to experience a corporate workplace culture, and to learn outside-the-box solutions to problems that can present themselves when working on projects of this nature.

Thanks to the staff, management and interns at DUBTEL, they�ve been able to make innovations for our partners, clients, staff and the Cincinnati community. Additionally, DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar.

Request a demo today! [https://dubtel.com/request-demo/]

DUBTEL Completes North American BanCard Certification

North American BanCard Holdings, LLC is a payments technology leader, providing a complete suite of payment acceptance solutions and business solutions to more than 350,000 businesses in the United States and Canada.

 

In 1992, Marc Gardner founded North American BanCard with the vision of building an organization based on people developing innovative payments technologies and delivering superior service that helps merchants grow their businesses. Under this business-for-business philosophy, the company has grown from just one employee with no revenue into what it is today � North American Bancard Holdings, LLC. Today, NAB has become the 6th largest non-bank merchant acquirer in North America. We are home to more than 1200 employees and 3,000 sales partners, and process more than $50 billion annually for more than 350,000 satisfied merchants nationwide.

 

What it Means to be Certified

 

In order for the DUBTEL point-of-sale system to be able to process credit card transactions for merchant, the POS has to communicate with a credit card processing firm�like NAB�to move the funds from the customer�s credit card, into your business. In order to do this, the point-of-sale system must be certified by the processor. Ideally, your point-of-sale would be networked with the best processor for the best possible rate. This means more of your funds can go back into your business, instead of going to fees. DUBTEL is committed to finding the best processor for your business and getting you the best rate possible.

 

What it Means for You

 

As a customer of DUBTEL, we can ensure that you will receive impeccable customer service, the best possible rates, and the processing speed you need in order to keep your business running smoothly. No matter who the customer, what the order, and how large the transaction, DUBTEL is working hard to ensure that you get the very best from your payment processing for your specific industry�DUBTEL is launching a Retail, Cafe, Restaurant and Bar POS.

 

A Local Business with You in Mind

 

Our knowledgeable, local staff here at DUBTEL is connected to North American BanCard, so that no matter what your question is, local support staff can get answers to questions about your business, transactions, financials, processing and more within just 24 hours.

If you need support for your DUBTEL system, please call:

 

DUBTEL Support at 1-866-229-1605, ext. 1.

 

DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!

How New Ohio Law Impacts Shoppers

Ohio retailers could be in for a gift card system overhaul in light of latest legislations. According to legislation handed down by General Assembly on March 20th, 2019, no business or entity is permitted to sell a gift card that has an expiry that is less than two years from its purchase. This law does include paper certificates and electronic gift cards that can be redeemed for goods and services.

 

The law further states that any good or services remitted in exchange for a gift card issued after the 20th of March, 2019, should not be additionally taxed, fined or charged relative to that gift card, including fees for dormancy, latency or administration which would effectively reduce the overall redeemable gift card balance.

 

Retailers and hospitality businesses will have to stay aware that any gift cards that have been sold to customers with no visible or stated expiration date�under this law�are valid until redeemed or replaced with another gift card by the establishment. Any replacement gift cards given under this subsection of the law are to abide by the two-year minimum implemented by the above statements.

 

There are, however, several different circumstances and types of cards that merit an exemption from the new Ohio mandate. Exemptions are granted if:

 

-> The gift card was awarded to the customer as part of a customer loyalty or promotional program without anything of value being given in exchange for the gift card by the consumer.

-> A gift card that is sold below face value at a volume discount to employers or to nonprofit and charitable organizations for fundraising purposes, if the expiration date on that gift card is not more than 30 days after the date of sale

-> A gift card that is sold by a nonprofit or charitable organization for fundraising purposes

-> A gift card that an employer gives to an employee, if the use of the card is limited to the employer�s business establishment, which may include a group of merchants that are affiliated with that business establishment

-> A gift certificate that is issued in accordance with section 1533.131 of the Revised Code that may be used to obtain wild game permits and wetlands habitat stamps

-> A gift card that is usable with multiple, unaffiliated sellers of goods or services

-> A gift card that an employer issues to an employee in recognition of services performed by the employee.

 

Any gift cards that violate any of the above could leave Ohio businesses liable for the total gift card balance and pursuant court and legal fees. More information on this can be found here.

 

DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!

Ohio retailers could be in for a gift card system overhaul in light of latest legislations. According to legislation handed down by General Assembly on March 20th, 2019, no business or entity is permitted to sell a gift card that has an expiry that is less than two years from its purchase. This law does include paper certificates and electronic gift cards that can be redeemed for goods and services.

 

The law further states that any good or services remitted in exchange for a gift card issued after the 20th of March, 2019, should not be additionally taxed, fined or charged relative to that gift card, including fees for dormancy, latency or administration which would effectively reduce the overall redeemable gift card balance.

 

Retailers and hospitality businesses will have to stay aware that any gift cards that have been sold to customers with no visible or stated expiration date�under this law�are valid until redeemed or replaced with another gift card by the establishment. Any replacement gift cards given under this subsection of the law are to abide by the two-year minimum implemented by the above statements.

 

There are, however, several different circumstances and types of cards that merit an exemption from the new Ohio mandate. Exemptions are granted if:

 

-> The gift card was awarded to the customer as part of a customer loyalty or promotional program without anything of value being given in exchange for the gift card by the consumer.

-> A gift card that is sold below face value at a volume discount to employers or to nonprofit and charitable organizations for fundraising purposes, if the expiration date on that gift card is not more than 30 days after the date of sale

-> A gift card that is sold by a nonprofit or charitable organization for fundraising purposes

-> A gift card that an employer gives to an employee, if the use of the card is limited to the employer�s business establishment, which may include a group of merchants that are affiliated with that business establishment

-> A gift certificate that is issued in accordance with section 1533.131 of the Revised Code that may be used to obtain wild game permits and wetlands habitat stamps

-> A gift card that is usable with multiple, unaffiliated sellers of goods or services

-> A gift card that an employer issues to an employee in recognition of services performed by the employee.

 

Any gift cards that violate any of the above could leave Ohio businesses liable for the total gift card balance and pursuant court and legal fees. More information on this can be found here.

 

DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!

DUBTEL Completes Clearent Certification

Clearent LLC is an innovator in payments technology that strives to provide the best service, with no hidden costs or terms. Credit card processing should be simple for your business and Clearent is dedicated to partnering with companies around the country to bring your establishment the very best rates and experience.

 

What it Means to be Certified

In order for the DUBTEL point-of-sale system to be able to process credit card transactions for merchant, the POS has to communicate with a credit card processing firm�like Clearent�to move the funds from the customer�s credit card, into your business. In order to do this, the point-of-sale system must be certified by the processor. Ideally, your point-of-sale would be networked with the best processor for the best possible rate. This means more of your funds can go back into your business, instead of going to fees. DUBTEL is committed to finding the best processor for your business and getting you the best rate possible.

 

What it Means for You

As a customer of DUBTEL, we can ensure that you will receive impeccable customer service, the best possible rates, and the processing speed you need in order to keep your business running smoothly. No matter who the customer, what the order, and how large the transaction, DUBTEL is working hard to ensure that you get the very best from your payment processing for your specific industry�DUBTEL is launching a Retail, Cafe, Restaurant and Bar POS.

 

A Local Business with You in Mind

Our knowledgeable, local staff here at DUBTEL is connected to Clearent, so that no matter what your question is, local support staff can get answers to questions about your business, transactions, financials, processing and more within just 24 hours.

If you need support for your DUBTEL system, please call:

 

DUBTEL Support at 1-866-229-1605, ext. 1.

DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!

DUBTEL Announces the Launch of Cafe POS

In April of 2019, DUBTEL is announcing the official launch of the Cafe point-of-sale system. This system is formulated specifically for cafes and franchises who are looking to service their customers and to expand their business rapidly.

DUBTEL, who currently offers point-of-sale systems that are tailored for restaurants, bars and retail locations, is proud to be launching a system that was designed with the cafe in mind. We worked closely with our Caf� customers to define features needed in a next generation caf� POS. Everything a cafe owner, manager or franchisee could possibly need is integrated into this system.

Once this custom system is loaded onto state-of-the-art hardware, integrated with QuickBooks, and installed in your business, you are immediately ready to run transactions that update across your entire system and QuickBooks in real time.

Whether your cafe sells customizable menu items, complex drinks, brand merchandise, or a little bit of everything, this system is specifically tailored to your inventory! DUBTEL allows you to monitor inventory as it comes and goes, to track customer information, to assign purchases to existing customers for loyalty programs, to keep tabs on financials, and so much more.

The layout of your menu and inventory is simplified and streamlined with this system so adding items to your customer�s order is as simple as the press of a button. Once your customers are in the door, our system will help you to get them everything they need so you have a satisfied and recurring customer!

DUBTEL helps you to provide exemplary service to your customers without worry about other aspects of your business. Once this system is integrated with your business, all your back-office and business operations become streamlined so you can focus on your customers, and getting them what they need.

Caf� and franchise owners who purchase the DUBTEL Caf� POS also receive a revolutionary Ecommerce Site and Mobile App for their caf� and franchise. Sales on the Caf� Ecommerce site and Mobile App are tracked and managed through the POS inventory management system as well as QuickBooks.

Make the best decision for your cafe today and implement DUBTEL into your operations!

DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!

 

Cafe Tutorial

 
  1. This will be the first screen you will see when you first login to the Cafe POS.
  2. On the left side will be the category section.
  3. The right side will be your cart which is currently empty.
  • Adding Products to the Cart
  1. Click one of the category tiles.
  2. This will bring up a list of all the products under that specific category.
  1. Clicking one of these products will add it to the cart on the right side of the screen.
  1. On the cart screen you will be able to see the following.
    • Product Description.
    • Quantity.
    • Price.
    • Option to remove the product from the cart.
  2.  Each time you add a new product to the cart the subtotal, tax and total will be updated below.
  3. You also have the option to split the bill if needed.
  • Checking out – Cash
  1. When you are ready to checkout, click the green checkout button below.
  1. The left side of the screen will update to a checkout screen.
  2. This screen will display the following
    • A progress bar which shows the progress of the sale, based on the step you’re currently on.
    • An option to pay the full amount with either a credit or debit card.
    • An option to pay by cash with the corresponding buttons depending on how much cash was tendered by the customer.
  3. Note that you can press custom if you don’t see the exact tendered amount of the customer.
  1. Pressing any of the cash options besides the exact total amount will take you to the calculate change screen.
  2. Here you will be able to enter in the cash tendered amount and the screen will change to display the correct amount of change to give back to the customer.
  3. After clicking Process Payment or the total amount button from the last screen, the payment will process and the screen will change.
  1. After your payment has been processed you will have the option to do the following.
    • Start a New Order.
    • Print a receipt of the order that was just processed.
    • Email the receipt to the customer.
  • Checking out – Credit/Debit
  1. When you are ready to checkout click the green checkout button below.
  1. The left side of the screen will update to a checkout screen.
  2. This screen will display the following
    • A progress bar on which step you are currently on.
    • An option to pay the full amount with either a credit or debit card.
    • An option to pay by cash with the corresponding buttons depending on how much cash was tendered by the customer.
  3. By pressing the Charge “amount” on Card, your credit card processor will now be prompted to receive payment.
  4. After payment has been processed by the terminal you will be sent back to a confirmation screen showing that the order has been processed.
  1. *In the event that the payment could not be processed, you will receive a notification of the failure.
    1. In most cases you will be able to process the order again, but some cases may require you to compile the order again and process.

DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!

What Customers Want

We are currently in the digital age, retail and business as a whole, are bringing their operations forward to take advantage of all the tools that are now at their disposal to grow their businesses and their brands.

With this advancement in the digital age, customers are more and more able to get what they want, when they want it. Instant gratification, multi-platform accessibility, a seamless or unified shopping experience, whether they're shopping online from a desktop, mobile device, or offline in a brick-and-mortar store.

Customers can simultaneously use different channels in their shopping process, which means they can start their search in one channel and finish the purchase in another. They are given chances to create their own preferable shopping routines, which appears to be more attractive to a new generation of consumers in the digital age.

Immersive Experiences

Though being everywhere seems to be the best way to serve your customers, it�s obvious that a business can�t really be everywhere. The best thing a business can do to provide the experiences customers require is to create the illusion of being everywhere. This is usually done by creating a network of concentrated and overlapping outlets for advertising, public relations and SEO efforts.

In this digital age, customers frequently have screens in front of them, no matter where they are. These screens are the perfect medium by which to show them brands and products they�ll want and need. In utilizing these media, the following steps should be considered:

? The first step to consider when constructing this illusion of omnipresence is to increase your visibility in the places people discover new brands and content. The trick when creating this illusion is that it�s not just about reaching the most people possible through individual channels. It�s about understanding where your target market is paying attention. Be it through twitter influencers, online news, blogs, YouTube channels, Instagram influencers, podcasts, or TV shows and inputting your brand at the intersections of those media properties.

? The second step is retargeting the customers that are already aware of your brand but haven�t purchased anything. According to research, 99% of people that visit the first time don�t make any purchase which means something must have gotten their attention to click but not enough for them to purchase.

Smooth Omni-Channel Shopping Experience

Omni-channel retailing is an all-channel approach to sales that seeks to provide customers with everything they need to achieve the seamless shopping experience that research shows they prefer when shopping for products they need.

In order to understand what omni-channel retailing is, let�s consider some of these following:

? Omni-channel retailing is a strategy that allows your customers to access products or services seamlessly and receive a consistent experience wherever or whenever they prefer to connect, with ease of use in mind.

? Omni-channel retailers have an offline (physical) and online (digital) presence

? The prefix �omni� means �all, every, the whole, of every kind,� which gives the impression of being everywhere, not just one instance of being online and being available offline.

We could see from the above, that this strategy allows customers to start their search in one channel and finish the purchase in another. This allows a customer to see products and deals from their mobile devices and ship things for in-store pick up, ship them to their homes and even process returns or exchanges for previously-purchased items. This is what we mean by a seamless experience.

Today, the average shopping voyage utilizes various channels whereby a consumer may look for a coffee machine on your website, order the item via mobile while on his commute home, and finally choose to pick up his purchase in-store the next day. According to research from Google, 98% of Americans use multiple devices daily to research information on products and to make purchases.

In short, a customer wants full access to your products and brands, ease of purchase from any one of several different platforms or media, and instant satisfaction gratification of their needs. 

DUBTEL is building the next generation point-of-sale solutions for retail, cafe, restaurant and bar. Request a demo today!